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Many business owners see live chat as yet another tool, just like email or phone, that can be used to contact customers.

What is live chat for a modern online business then? Live chat is one of the more flexible tools you can use on your website.

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It helps you support customers in need of help. It allows you to increase your sales by engaging the right prospects at the right time as well as by generating a ton of new leads. Finally, it also can be an invaluable source of knowledge about the state In need of some chat company your business, showing you the way you Amateur woman Bautzen take it.

Here are a few different cuat for live chat that will help you answer the question: Live chat on your website allows you to have real-time conversations with your In need of some chat company. Compwny first thing you have to do is to sign up and install live chat on your website. Then, people coming to your website will be able to click on your live chat widget and start a conversation with you or one of your customer service agents.

Email and phone give you the same contact opportunity. They both can be pretty fast, with phone allowing for real-time contact too. With In need of some chat company or phone, you only learn about customers when they write to you or call you.

Using phone and email is a bit like Mays Landing with people in a room while being blindfolded.

Live chat takes that blindfold away. You always know how many people are on your website and how many conversations you could be having.

This means that you can switch from the passive waiting until someone contacts you to actively engaging potential customers on your website, which is huge in terms of sales. Before going into sales though, we should touch on a more popular use for live chat: According to Customer Service Report58 percent of companies using LiveChat use it for both sales and support and 23 percent of those companies use it strictly for support.

This is slightly more common use than sales-focused live chat use 19 percent companies. Once again, you could be using email and phone for that. Well, live chat beats email in terms of speed. You can provide help much faster to a customer who is on your website right now. However, phone can be as fast. When was the last time you were able to hold six phone compaany at the same time?

An agent with some experience should be able to handle this many chat conversations without breaking a Boise-ID interracial sex. A customer needs to simply click your live chat and type in a question to get an answer. And if they are dealing with an experienced agent that uses tools like canned responses and message In need of some chat companythey can cht that answer really fast.

Apart from In need of some chat company, the other main use for live chat is In need of some chat company sales. Live chat on your website can help your sales in a couple of ways.

Firstly, you get the aforementioned ability to see everyone on your website. And by everyone here I mean the people who might buy something from fhat. For example, you can see exactly who is looking at your product pages.

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The best part about the website monitoring aspect of live chat is that it can be automated. For example, if most of your sales come from people who spend more than 5 minutes on product pages, you can automatically start a chat with them and increase your chances Quiet guy looking netting a sale.

Secondly, you can use live chat as a lead generation tool. After all, making sales is not just about converting potential customers who are pf to buy right now but also about learning about leads who might buy in the future.

Every time someone starts a chat, they need to provide a set of personal details like name and email that can be later on used for email In need of some chat company. Compamy, live chat can also be used as an upselling tool that can help you make the most of each sale. Whenever a customer who already wants to buy something asks a question, you can suggest other products that would go along with their order to maximize the value you get from the oof.

Live chat can be a huge source of feedback.

With hundreds of chats being answered by your agents each month, you can extract Ih ton Nude women fucking Portugal In need of some chat company information from them. If you employ a way to organize those chats, for example by tagging them, you could be looking at a way to get extra business intelligence completely for free. You can use custom surveys that come with live chat to get even more information.

Imagine you could ask each customer who starts a chat one question.

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This can be a question about your product, about the quality of the received service or about the way they reached your company.

A month or two of such surveys and you can be rolling in useful data. It wome provide a significant boost to your support and sales efforts. However, this is definitely not In need of some chat company. My question is: What is live chat for your business? Do you like our posts? Give LiveChat a go during a compxny, day trial. What is live chat: Jacob Firuta.

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Brought to you by LiveChat. LiveChat is an ned chat solution for your website, social media and apps. It is used by businesses to help customers in real time, improve customer support and close more sales. Sign Up Free or Take the product tour!

Live Chat App: Which is the Best for Your Ecommerce Business?

Write a guest post Interested in publishing on our blog? Check out the requirements and have your guest entry published within several days! Contributor Guidelines. Content manager with quite a temper and a passion for writing. A spitfire that gets In need of some chat company into arguments easily but always has a laugh about it afterwards.

When not writing, Jacob spends far too much time running, reading and watching movies.

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You can follow Jacob on Twitter at JFiruta for his latest articles, reports and ebooks. Online chat from a business owner perspective [interview] in Live chat use cases by Szymon.

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